Q: How can I write prompts to get better results?
A: There isn't one "perfect" prompt—what works best depends on the kind of track you are looking for. Feel free to experiment, and don't hesitate to learn from prompts in other creators' tracks for inspiration.
If you want a simple starting point, try including:
Style / genre (what kind of track you want)
Mood / emotion (how it should feel)
A scene or use case (where it's playing, what moment it fits)
Also, Mureka is especially strong at blending styles, so try mixing different style keywords—sometimes unexpected combinations lead to the most interesting results.
Q: How can I make the generated song use my own voice?
A: You can use the Vocal feature in Custom model — either upload your audio or paste a YouTube video link. Mureka will use the vocal from your input in the generated song.
Q: How can I change only the lyrics while keeping the melody and instruments?
A: You can use Mureka Studio to update the lyrics of an existing song while preserving its original melody and vocal performance. Simply import the song into Studio and edit the lyrics you’d like to change.
For step-by-step guidance, click the "Learn" button in the upper-right corner of the Studio page.
Please note that Mureka Studio is currently available as part of the "Premier" plan and is not included in the Free or Pro plans.
To explore plan details or manage your subscription, please visit Mureka Subscription Page. Pro subscribers can also upgrade to "Premier" by paying only the price difference.
Q: Why does my song have a female voice even though I selected male?
A: Please check whether you selected both Audio Reference and Vocal Gender. If both are provided, the system will prioritize Audio Reference, so the vocal gender setting may not be applied. We recommend choosing only one of these options. In rare cases, you may still notice the wrong vocal gender even without an Audio Reference. We're aware of this issue and will improve it in the future update.
Q: How do I upgrade my subscription?
A: Click the purple Upgrade button on the left sidebar. It will take you to the subscription page. You'll only need to pay the prorated difference—this will be automatically calculated and shown on the payment page.
Q: Why am I being charged an annual fee when I selected a monthly plan?
A: The prices shown as "$7.17/month" or "$21.59/month" are the average monthly equivalent of our Yearly plan (displayed under the Yearly option). This option is cheaper than paying the monthly price for 12 separate months.
If you select Yearly, you'll be charged once upfront for the full year.
To pay month-to-month, choose Monthly as your billing cycle before continuing to checkout.
Q: Why does my subscription renew automatically?
A: To ensure uninterrupted access to all creative features, subscriptions are set to auto-renew by default.
You can click the Manage Subscription button to cancel auto-renewal at the bottom of Subscribe page: https://www.mureka.ai/subscribe
Once cancelled, your subscription will remain active until the end of the current month's or year's billing period, and no further charges will be applied.
If the "Manage Subscription" button is not showing on your page, please check whether you're signed in with the correct account; another possibility is that your subscription may have already been cancelled.
Q: I don't want a subscription. Can I purchase songs individually?
A: At the moment, Mureka is subscription-only, so individual song purchases aren't available. Our subscription model is designed to keep the per-song cost lower for users, while also including full commercial usage rights.
Q: After my subscription expires, can I still play my songs?
A: Yes, you can still listen to your songs after your subscription ends.
However, downloading will no longer be available without an active membership.
Q: Why did my Gold expire?
A: Gold is included with subscription plans and expires within one month from the date it is issued.
You can check your Gold details on the Subscribe page: Click Subscribe in the left sidebar, then select Gold Details in the upper-right corner of the page to see the full details.
Q: I'm on a yearly plan—how is my Gold issued?
A: With a yearly subscription, Gold is issued monthly:
Pro plan: 5,000 Gold per month
Premier plan: 20,000 Gold per month
Each batch expires one month after it's issued. You can view the details under Subscribe Page → Gold.
Q: Why did my daily 50 free Gold disappear after I subscribed?
A: Before subscribing, your account was on the Free plan. Free users receive 50 free Gold per day, which can be used to create up to 4 songs using the basic 7.5-all model. This daily free Gold expires at the end of each day.
After you subscribe, your account is upgraded and is no longer classified as a Free user. As a result, the daily 50 free Gold is no longer issued, so you won't see it in your balance anymore. With a subscription, you can use all advanced models.
Q: Why didn't I receive 20 free Gold after inviting a friend?
A: You'll receive the 20 free Gold only after your friend successfully registers a new Mureka account using your invitation link.
Q: Why did all of my songs and subscription suddenly disappear?
A: This usually happens because you signed in with a different account. Different sign-in options (Google / Facebook / Apple ID / Discord) can create separate Mureka accounts, even if they use the same email. Please sign in using the same option you used before to access the correct account.
Q: I have multiple accounts. Can they be merged?
A: Currently, accounts can't be merged or transferred. Please continue using each account with its corresponding login method.
Q: I accidentally deleted my account. Can you recover it?
A: Account deletion is permanent, so we're unable to restore a deleted account or recover the songs and personal information associated with it.
Q: Why can't I download my songs for free?
A: Downloading is a subscription-only feature. To unlock downloads and other premium benefits, you can subscribe to a monthly or annual plan here: https://www.mureka.ai/subscribe
Q: I accidentally deleted a song. Can I recover it?
A: Once a song is deleted, it's permanently removed and can't be restored.
Q: Why can't I change the song title or cover?
A: If the song has been published, please unpublish it first. After unpublishing, you'll be able to edit the title and cover.
Q: Can I get a refund?
A: Refund eligibility depends on your specific Gold & Subscription situation. For a full breakdown of what is covered, please review our [Refund Policy]: https://mighty-delphinium-5c4.notion.site/Mureka-Refund-Policy-24-2-2025-19f0dc60268a80e6beb9dc4e63d27815
Q: What should I do if I receive a phishing email from an unknown sender?
A: Please be aware that Mureka will never contact you via personal email or direct you to external websites through unsolicited links.
Mureka's official team will only contact users or partners through email addresses ending with "mureka.ai" or "@kunlun-inc".
If you're interested in promotional collaborations, we recommend joining our official program by selecting "Referrals & Rewards > Affiliate Program" from the left-hand navigation bar on our website: https://www.mureka.ai/affiliate